FAQ
Wechat is about to settle funds; please be patient.
Withdrawable Amount = Net Transaction Amount - Settlement Fee - withdrawal Fee
Net Transaction Amount = Total Payment - Total Refund
Settlement Fee = Net transaction Amount * Charge Rate
Withdrawal Fee = 80 HKD/ Transaction (For other currencies, please refer to website notices.)
The settlement period is demonstrated as T+N. In the Nth day after the settlement-qualified transaction occurrs, the unsettled transactions occur before the Nth day will all be settled.
The transaction dates referred to in T+ N settlement period mean: the furthest transaction date to the date before settlement date, on the premises that the furthest transaction date has past N-1 day(s) till the settlement date.
The examples shown below are for reference only. The actual delivery charge is subject to change in accordance with the charge rate adjustment made by Wechat and banks.
| Net Transaction Amount | Charge Rate | Settlement Fee | Withdrawal Fee | Withdrawable Amount |
| 35000 HKD | 1.8 % | 630 HKD | 80 HKD | 34290 HKD |
| 45000 HKD | 1.8 % | 810 HKD | 60 HKD | 44130 HKD |
*Note: 1. When the net withdrawal amount is less than 40k HKD, the withdrawal fee applicable is 80 HKD
*Note: 2. When the net withdrawal amount is equal to or more than 40k HKD, the withdrawal fee applicable is 60 HKD
Business Name, DBA, Industry Type, Store pictures/ websites, Service Line, Region, Brief Business Profile and other information.
Contact InformationContact Person, Contact Tel and Contact E-mail
Identity Information:A scanned copy of identity document (ID card or passport) belonging to actual controllers of business is required. (The actual controller of a business is defined as the individual shareholder who owns over 25% of company shares, or any director who has the actual control of the company). A copy of share certificate is also required.
The information listed above is mandatory to provide.
Processing: Buyer has not yet completed the payment.
Received: Buyer has successfully made the payment.
Failed: Buyer failed to pay the order or the order is no longer valid.
Full Refund: The full amount of the order has been returned to the buyer.
Partial Refund: The payment has been returned partially to the buyer.
Refunding: Refunding request is under process.